Frequently Asked Questions
Q: Is there a minimum age requirement to ride Shuttle2Vegas™ ?
A: Yes, all passengers must be 21 years or older in order to board and travel on Shuttle2Vegas™. The Shuttle2Vegas™ Care Crew reserves the right to check Id’s before and during the boarding process.
Q: How do I Book a Trip?
A: Simply visit the Book-a-Trip page to check seat availability and to book your trip.
Q: Can I Buy Now and Book Later?
A: Yes, you may purchase your ticket now and book your trip at any point. We recommend that you choose your departure date at least 72 hours before your planned trip, to ensure seat availability.
Q: When do I receive my Boarding Ticket?
A: Shortly after you book your trip online or smartphone, you’ll receive your travel confirmation (e-Ticket) via email and you’re good to go. No need for a printout, just show your I.D to a Shuttle2Vegas™ Care Crew Member during the boarding process and hop right on.
Q: Where does Shuttle2Vegas™ depart?
A: Shuttle2Vegas™ has two convenient departure locations for our Southern California demographic. To view the station nearest you please visit the Departure Info page (more locations coming soon).
Q: What time does Shuttle2Vegas™ depart?
A: Available Departure times are shown during the booking process. Please visit the Book-a-Trip to choose your desired departure date, location and time.
Q: How long does it take to reach the strip?
A: Depending on traffic situations, it usually takes about 4-5 hours to reach The Vegas Strip. Remember, Time Flies When You’re Having Fun!
Q: Do we have to leave a Tip for anyone?
A: Absolutely not. Each ticket purchased has all fees, taxes and tips included. No patron is required to leave a tip for the driver or hostess during or after the trip. Great customer service is our number one priority and we feel that you cannot put a price on that.
Q: Where do we get dropped off once we reach The Strip?
A: Shuttle2Vegas™ has drop-offs points, located at The MGM Grand Hotel & Casino, The VENETIAN Resort & Casino & The SLS Las Vegas Hotel & Casino.
Q: Are Adult Drinks really complimentary once on-board Shuttle2Vegas™?
A: Yes, Shuttle2Vegas™ provides complimentary Adult Drinks while embarking on our Journey to Sin City.
Q: Is there a restroom on-board?
A: Of course there is. Shuttle2Vegas™ does not make stops for your convenience, so each Shuttle2Vegas™ Charter is equipped with a fully functional restroom on-board.
Q: What if we get hungry, are snacks available on-board?
A: We’ll be on the road for a few hours; so Snack Packs are available for purchase online and on-board Shuttle2Vegas™ from a Hostess, Credit Cards & Cash accepted. Complimentary soft drinks and waters will be provided. (Passengers may not bring their own food on-board Shuttle2Vegas™)
Q: How many pieces of luggage may I bring?
A: Each Passenger is allowed to check 2 medium size pieces of luggage or 1 large suitcase, as well as 1 small carry-on bag.
Q: How early should we should we arrive to the departure location?
A: All passengers are encouraged to be at the designated departure points at least 30 minutes before your scheduled departure.
Q: Can I cancel my trip once I book online?
A: All cancellations must be made at least 72 hours prior to your scheduled departure date. Tickets are non-refundable, but are transferable to any future booking. (Subject to seat availability)
Q: Are tickets transferable?
A: If you have a friend that would like to take your place on Shuttle2Vegas™, that is absolutely fine. Remember all patrons must be 21 years of age or older to travel.
Q: How do I transfer my ticket to another person?
A: Simply contact a Shuttle2Vegas™ Care Crew Member via email, phone or live chat and give them your information as well as the name and email transferee and they’ll handle the rest.
Q: May I bring my own alcohol on Shuttle2Vegas™?
A: Passengers are not allowed to bring any types of alcoholic beverages on-board Shuttle2Vegas™. Complimentary Adult Beverages are provided by Shuttle2Vegas™ and will be served by our Hostess.